Payment taken?
Answers
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@Mike89 said:
My fizz plan refreshes on the 10th of every month, but for some reason Fizz took a payment from me on the 6th. I have since unsubscribed, will I get this payment back?For this problem, you should contact support
https://fizz.ca/en/support0 -
Hello @Mike89,
"Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund."
See point 1 of the following FAQ
https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet0 -
You should as the payment was taking as a security 72h before the plan started but since did not start you should get it, just contact support
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@Mike89 said:
My fizz plan refreshes on the 10th of every month, but for some reason Fizz took a payment from me on the 6th. I have since unsubscribed, will I get this payment back?Probably pending because of the weekend?
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You unsubscribed too late, contact support https://fizz.ca/en/support
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Hello Mike89 ,
From what I see, you are in the last 2 days of the payment cycle and you also unsubscribed.
Since the payment was triggered, you should get your funds back as the new cycle did not start.
More details can be found here : https://fizz.ca/en/faq/unsubscribe
Thank you for your understanding.
Have a good one,
Raul, Community Moderator0
