Question about Black Friday data gift eligibility with data-free plan
Hi, I’m a long-time Fizz user. This month, I chose a data-free plan (0 GB) because I still had some Rollover data left from my previous plan.
However, I noticed that I didn’t receive the 40GB Black Friday gift, and after checking around, it seems like users with data-free plans are not eligible for the gift.
My rollover data will run out soon, and I’m planning to switch back to a data plan at the end of November (for the December cycle).
My question is — if I reactivate a plan with data in December, will I still be eligible to receive the 60GB Black Friday gift that’s supposed to be available then?
Thanks in advance!
Answers
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That's interesting, Whizz commented today that users must have an active data plan on the date the perks are listed for (November 2nd) to receive them so I'd assume it's the same for next ones.
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@cool_light123 said:
Hi, I’m a long-time Fizz user. This month, I chose a data-free plan (0 GB) because I still had some Rollover data left from my previous plan.However, I noticed that I didn’t receive the 40GB Black Friday gift, and after checking around, it seems like users with data-free plans are not eligible for the gift.
My rollover data will run out soon, and I’m planning to switch back to a data plan at the end of November (for the December cycle).
My question is — if I reactivate a plan with data in December, will I still be eligible to receive the 60GB Black Friday gift that’s supposed to be available then?
Thanks in advance!
If your data plan change is active by December 7th, you will be eligible for 6 x 10GB.
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Im on free data plan and got the 10gb x4, the day is not over it will come later today
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Same as FRERG I have 0 GB in my plan and got the 4x 10GB today
Just be patient and contact support tomorrow if you dont have them
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@Fizz_Code_FRERG said:
Im on free data plan and got the 10gb x4, the day is not over it will come later today@GyslainH said:
Same as FRERG I have 0 GB in my plan and got the 4x 10GB todayJust be patient and contact support tomorrow if you dont have them
Thank you for this clarification !
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@GyslainH said:
Same as FRERG I have 0 GB in my plan and got the 4x 10GB todayJust be patient and contact support tomorrow if you dont have them
Good to know. Thank you for the info.
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@GyslainH said:
Same as FRERG I have 0 GB in my plan and got the 4x 10GB todayJust be patient and contact support tomorrow if you dont have them
Great, I’ll wait for that
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@Fizz_Code_FRERG said:
Im on free data plan and got the 10gb x4, the day is not over it will come later todayThx for your info! I’ll wait for that.
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In the offer it says each gift will be delivered between Tuesday and Thursday. So just wait and see!
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@GyslainH said:
Same as FRERG I have 0 GB in my plan and got the 4x 10GB todayJust be patient and contact support tomorrow if you dont have them
Thank you for this information
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If you want to change back to your previous plan, you may not get the old price.
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You should have received it. If not, you can contact https://fizz.ca/en/support
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@alexanderluo10890 said:
You should have received it. If not, you can contact https://fizz.ca/en/supportActually, i haven't received it. I will contact the support for help.
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@junozero said:
If you want to change back to your previous plan, you may not get the old price.Okay, thank u for the info.
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yeah contact support as I promise I have a 0GB plan an I got the 4 data perks
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@GyslainH said:
yeah contact support as I promise I have a 0GB plan an I got the 4 data perksThat's great.
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@GyslainH said:
yeah contact support as I promise I have a 0GB plan an I got the 4 data perksExcellent for you!
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@cool_light123 said:
Hi, I’m a long-time Fizz user. This month, I chose a data-free plan (0 GB) because I still had some Rollover data left from my previous plan.However, I noticed that I didn’t receive the 40GB Black Friday gift, and after checking around, it seems like users with data-free plans are not eligible for the gift.
My rollover data will run out soon, and I’m planning to switch back to a data plan at the end of November (for the December cycle).
My question is — if I reactivate a plan with data in December, will I still be eligible to receive the 60GB Black Friday gift that’s supposed to be available then?
Thanks in advance!
Did you receive the 40GB perks finally?
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Wish I could give mine, because I won’t need it
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really hope so
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Some people tend to switch to plans with no data, thinking of going back to a plan with data later on.
To avoid the problems, my best piece of advice would be to find out what is the amount of data that you really need to use every month, and find a plan that fulfills that need.
Not so long ago, I had enough with 1 GB every month, but I also make the conscious decision to avoid video-watching on my phone when I'm far away from home or from other WiFi
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@shogun said:
@cool_light123 said:
Hi, I’m a long-time Fizz user. This month, I chose a data-free plan (0 GB) because I still had some Rollover data left from my previous plan.However, I noticed that I didn’t receive the 40GB Black Friday gift, and after checking around, it seems like users with data-free plans are not eligible for the gift.
My rollover data will run out soon, and I’m planning to switch back to a data plan at the end of November (for the December cycle).
My question is — if I reactivate a plan with data in December, will I still be eligible to receive the 60GB Black Friday gift that’s supposed to be available then?
Thanks in advance!
Did you receive the 40GB perks finally?
A strange thing happened — I cannot open my “Benefizz – Reward” page, as it keeps showing “Loading.” I’ve contacted the relevant support team, but the ticket is still being processed, so I still don’t know whether the gift has been added to my account or not as I cannot even open that page.
I’m going to follow up on my ticket to see whether the support team is handling my issue or not, since it’s been almost five days since I discovered the problem. I found the issue last Friday and contacted support immediately.
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Try another browser or empty your cache
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@GyslainH said:
Try another browser or empty your cacheI've tried three different browsers and empty each browser's cache, still doesn't work
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@cool_light123 said:
@GyslainH said:
Try another browser or empty your cacheI've tried three different browsers and empty each browser's cache, still doesn't work
Then you need to contact support https://fizz.ca/en/support
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@Fizz_Code_FRERG said:
@cool_light123 said:
@GyslainH said:
Try another browser or empty your cacheI've tried three different browsers and empty each browser's cache, still doesn't work
Then you need to contact support https://fizz.ca/en/support
Yeah I'm contacting them now, hope they can help me deal with this issue soon.
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Updates: I’ve contacted support, and they said the technical team is currently processing my case. They assured me that my ticket will be given priority since it’s been five days without an update. They also mentioned that they can’t check on their end whether the 40GB plan has been added to my account until the ticket is resolved.
I hope the issue will be resolved soon so that I can check whether the 40GB plan has been added to my account.0 -
@Félix77 said:
Some people tend to switch to plans with no data, thinking of going back to a plan with data later on.To avoid the problems, my best piece of advice would be to find out what is the amount of data that you really need to use every month, and find a plan that fulfills that need.
Not so long ago, I had enough with 1 GB every month, but I also make the conscious decision to avoid video-watching on my phone when I'm far away from home or from other WiFi
Great, thx for the info!
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