Trying to buy a new phone with existing plan but it shows 35$ when my plan is $23

DimWitRM
DimWitRM Posts: 2 ✭
edited November 2 in My Mobile
I am trying to buy iPhone but this is very confusing, I am shown plans that are expensive than mine, even when i select my existing plan it is still showing $35/month
![](https://us.v-cdn.net/6032561/uploads/editor/dl/s9bh0vqmaq7a.png "")

Best Answer

  • Whizz
    Whizz Posts: 26,471 admin
    Answer ✓

    Hello DimWitRM,

    Thank you for letting us know about this situation.

    I want to inform you that this is possibly only a display issue, so I recommend logging into your Fizz account using an incognito/private browser window in order to try again.

    If you still see a different price than the one expected, please contact us from the support page to make sure that everything is in order. You can do that here:  https://fizz.ca/en/support

    We appreciate your understanding.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 488 ✭✭

    I remember this was already reported a few months ago. If I remember correctly, it was reported to be a bug at the time and the price for plan didn't actually change. However, if I was you, I would not rely on that, I would play it save and have https://fizz.ca/en/support confirm your plan price won't change, and record the conversation.

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