My Benefizz Not Working
Hello,
The benefit "Dinosaur" for staying with Fizz won't go past 6 months when my wife and I have had our accounts since June of 2024. Why hasn't the 6 month and 1 year benefits completed?
Answers
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@JMartlew said:
Hello,
The benefit "Dinosaur" for staying with Fizz won't go past 6 months when my wife and I have had our accounts since June of 2024. Why hasn't the 6 month and 1 year benefits completed?Contact support to have it unlocked.
https://fizz.ca/en/support0 -
@Whizz please take a look
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Contact support https://fizz.ca/en/support
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@JMartlew said:
Hello,
The benefit "Dinosaur" for staying with Fizz won't go past 6 months when my wife and I have had our accounts since June of 2024. Why hasn't the 6 month and 1 year benefits completed?I think that's common, happened to me too
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I have that problem too, maybe the free month (referral balance) don’t count? Im stuck at 6month and my plan is 1.5 yearold
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Hello @JMartlew ,
Verifying your account, a ticket is already escalated for this situation.
Our technical team is investigating it and once an answer is provided, you will be informed by email.
You can follow the progress of the ticket as well on your account by going to My Settings>>My Tickets.
Related to your wife's issue, please ask her to contact us by chat to investigate further and help.
To chat with us: https://fizz.ca/en/supportThank you for your kind understanding.
Have a nice day!
-Simona, Community Moderator0
