I am travelling in luxembourg and sms don’t seems to work?

FirstZ1234
FirstZ1234 Posts: 2 ✭
edited October 26 in My Mobile
Hi! Usualy, like in the US and Neatherlands, I was able to receive an sms (but not sending them) without having cash in the fizz wallet, nor having a data plan (well maybe i had a data plan in neatherland) Is it normal that it doesn’t work in Luxembourg? Thank you

Best Answer

  • Whizz
    Whizz Posts: 26,416 admin
    Answer ✓

    Hello FirstZ1234 

    Thank you for letting us know about this situation.

    I want to inform you that incoming text messages are always free, so you should be able to receive them when travelling.

    I recommend restarting your phone in order to check if the issue persists. If you still encounter issues, please make sure that you have the latest iOS/Android version installed.

    Also, please make sure that your phone has not reached the maximum capacity for the number of text messages it can receive or store. The process for deleting text conversations can vary from one phone to another. Here are two examples:

    Android: Messages → Touch the message for a few seconds → Delete

    iPhone: Messages → Modify → Select a message → Delete


    You can find more information on this topic here: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    If the issue persists, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support

    Have a good one!

    -Vlad, Community Moderator

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,898 ✭✭

    Incoming SMS are free and should work if you have a good coverage. Please reach out to customer service to check it out.

This discussion has been closed.

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