Plan not changed
Anyone had the same experience?
I submitted plan change request many days before the freeze period, but got an email from fizz saying “ The changes requested for your plan were not done.” almost like 72 hours before the monthly plan date (email received on 23rd and plan date is 26th). AND it happened this and last months, twice in a row.
Fortunately, I resubmitted the change request after getting the email from fizz and the requested change was implemented.
Not sure this issue will continue, but the advantage of flexibility vs other providers is fading due to more than 50% failure in the plan change requests I experienced like this time.
And it’s difficult to login the fizz account recently.
And the system charges my credit card instead of the balance of referral bonus every time I changed the plan.
To be honest, my patience with fizz is wearing thin🥺.
Best Answer
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Hello @gjy4700771
Thank you for letting us know about this situation.
I verified your account and I can see that a technical issue affected the original plan change request that you submitted. However, I can see that you managed to submit a new request in the meantime that is currently in progress. The changes will be applied when your plan is renewed tomorrow.
In case there are any issues with this plan change request as well, please contact us from the support page for further assistance.
Also, as you mentioned that you are having trouble logging into your Fizz account, please make sure to clear cache and cookies from your browser. This should fix possible issues affecting the website.
If the issues persist, please contact us from the support page and I can assure you that we will help you find a solution. You can do that here: https://fizz.ca/en/support
We appreciate your understanding.
Have a good one!
-Vlad, Community Moderator2
Answers
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Haven't experienced it, but I read a couple of other posts about the same issue.
You can contact Fizz support via chat and ask them to open a ticket to resolve the issue.0 -
@gjy4700771 said:
Anyone had the same experience?I submitted plan change request many days before the freeze period, but got an email from fizz saying “ The changes requested for your plan were not done.” almost like 72 hours before the monthly plan date (email received on 23rd and plan date is 26th). AND it happened this and last months, twice in a row.
Fortunately, I resubmitted the change request after getting the email from fizz and the requested change was implemented.
Not sure this issue will continue, but the advantage of flexibility vs other providers is fading due to more than 50% failure in the plan change requests I experienced like this time.
And it’s difficult to login the fizz account recently.
And the system charges my credit card instead of the balance of referral bonus every time I changed the plan.
To be honest, my patience with fizz is wearing thin🥺.
Never had issue with plan change, login or referral bonus balance.
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@PotatoStarch said:
Haven't experienced it, but I read a couple of other posts about the same issue.
You can contact Fizz support via chat and ask them to open a ticket to resolve the issue.I have a PTSD in asking them to open a ticket. Earlier this year, same issue involving a ticket and chat multiple times, and the solution was asking me to resubmit the plan change. That was more than 2 months later. And the worst thing is when a ticket is open, you can’t cancel and resubmit a plan change, but waiting for them. And it took forever before they respond unless you contact them.
Maybe I am just unlucky.
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There were multiple reports of plan changes not going through earlier in the year. Although I don't recall anybody ever mentioning getting an email about the plan change not going ahead. AFAIK, nobody ever figured out the reason of some changing not going though. The customer issues were resolved on a case-by-case basis.
I haven't experienced it myself, I did two changes earlier in the year, and they both went through just fine.
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There were multiple cases like this in the past including me. Looks like nothing fixed unfortunately 😕.
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@gjy4700771 said:
Anyone had the same experience?I submitted plan change request many days before the freeze period, but got an email from fizz saying “ The changes requested for your plan were not done.” almost like 72 hours before the monthly plan date (email received on 23rd and plan date is 26th). AND it happened this and last months, twice in a row.
Fortunately, I resubmitted the change request after getting the email from fizz and the requested change was implemented.
Not sure this issue will continue, but the advantage of flexibility vs other providers is fading due to more than 50% failure in the plan change requests I experienced like this time.
And it’s difficult to login the fizz account recently.
And the system charges my credit card instead of the balance of referral bonus every time I changed the plan.
To be honest, my patience with fizz is wearing thin🥺.
I never had issues with login, I did not change the plan
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@Andrei_ref_R7VK1 said:
There were multiple cases like this in the past including me. Looks like nothing fixed unfortunately 😕.I had a SIM card activation at beginning and it took several days to wait for another SIM, everything seems fine after this issue.
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I have never had this kind of problem when changing plans.
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yes, I got the same issue this month.
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I’ve never had this problem so far, but I’ve only been a client for 5 months now.
It worries me a lot because I usually change my plans (2 of them) from month to month.
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