Still no service after 24 hours
Best Answer
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Hello Mlister,
Thank you for letting us know about this.
I verified your Fizz account and I can see that your phone number transfer didn't start yet.
If you installed the Fizz eSIM on your phone you will have to begin the transfer from your Fizz account under My plans > Install my eSIM > Start the transfer. After that, your current provider will send you a text message to approve it. Please reply with YES.
You can find more information on this topic here: How do I transfer my current phone number to Fizz? | Fizz
Have a good one!
-Vlad, Community Moderator0
Answers
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You can contact support via chat
https://fizz.ca/en/support0 -
@Mlister said:
I activated online with eSim and a number Port. I have not received a service agreement and I cannot make calls. I see that my activation is still pending. Not sure how to proceed in this case?Contact support
https://fizz.ca/en/support
https://fizz.ca/en/faq/install-and-activate-esim0 -
Hi! Did you keep your previous provider card in your phone to reply yes to the SMS port confirmation?
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