My apartment caught on fire - including the modem

Véro M.
Véro M. Posts: 5 ✭✭
edited October 18 in Internet

Hi community,

I am trying to reach someone from Fizz but I can't understand how.

Saturday October 4th my apartment in Montreal caught on fire, it's a total loss. I am relocated now and will have a new apartment only in January.

The situation is that Fizz is telling me I have to return their modem or they will charge me around 225$. But as you guessed, the modem caught on fire as well and there's nothing left of it.

Who can I talk to? How should I move forward with this so Fizz doesn't charge me?

Thank you so much for your help!

Best,

Best Answer

  • BeakBird
    BeakBird Posts: 5,118 ✭✭
    Answer ✓

    Hi,

    Sorry to hear about the fire.

    You will have to pay for the modem.

    Fizz is not responsible for the fire and will charge you for the modem.

    You will have to get reimbursed for the cost by your insurance company.

Answers

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 552 ✭✭

    Hi! Sorry about your situation. The insurance company should cover the modem.

  • Mike RZMAX
    Mike RZMAX Posts: 6,740 ✭✭

    You must claim the amount invoiced by Fizz from your insurance company

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 1,295 ✭✭
    edited October 16

    @Véro M. said:
    Hi community,

    I am trying to reach someone from Fizz but I can't understand how.

    .....

    Thank you so much for your help!

    Best,

    I am really sorry for you. To reach someone from Fizz you can submit your question to someone of the Whizz team here in the forum. You can do this in tyour question as I will do for you. Just write like this : @Whizz could you look it.

    You can also join the support team on the account section and stat a chat where you will eventually get a contact with someone of the customer service. To reach the chat you click on Help/Support/Stat a chat. Good luck.

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,480 ✭✭

    The amount must be claimed from the insurance company.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,333 ✭✭

    Do you have insurance covered?

  • shogun
    shogun Posts: 44 ✭✭

    Total loss, OMG

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,480 ✭✭

    I hope she has insurance !

  • Mark123_2024
    Mark123_2024 Posts: 8,267 ✭✭

    @Véro M. said:
    Hi community,

    I am trying to reach someone from Fizz but I can't understand how.

    Saturday October 4th my apartment in Montreal caught on fire, it's a total loss. I am relocated now and will have a new apartment only in January.

    The situation is that Fizz is telling me I have to return their modem or they will charge me around 225$. But as you guessed, the modem caught on fire as well and there's nothing left of it.

    Who can I talk to? How should I move forward with this so Fizz doesn't charge me?

    Thank you so much for your help!

    Best,

    You need to contact the support team for this.

  • Whizz
    Whizz Posts: 26,388 admin
    edited October 18

    Hello @Véro ,

    Sorry to hear about the issue!

    At this point I can only advise you that the system will automatically charge you if you don't return the modem , or return the modem and it`s damaged, as stated here also : https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

    What I can ask you though is to check with your insurance company as these charges should be deducted by them - once the situation is cleared out on your side.
    So yes, Fizz will charge you , but your insurance company should cover that feed.

    Thank you for your understanding on this matter.
    Raul, Community Moderator

This discussion has been closed.

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