VoLTE Calls on Fizz network do not work

valicom1965
valicom1965 Posts: 2 ✭
edited October 5 in My Mobile
Hi,

I have a Samsung A12 which supports VoLTE as per the Samsung and Fizz listings.

Since Fizz changed the network I tried 2 SIM cards VoLTE enabled and I cannot place calls. Data and SMS works though.

If, I connect to Fizz Ext I can place calls but not on Fizz.

It looks to me that the Fizz network was not tested with all the devices and there might be tunning yo be made.

My phone has LTE/3G/2G enabled.

Please help as the Fizz support it keeps saying to reboot, Obiously did not resolved the problem...

Answers

  • Whizz
    Whizz Posts: 26,427 admin

    Hello @valicom1965 ,

    I am sorry for your issue.

    Verifying further, your mobile plan is active and functional and the Fizz SIM card is Volte.

    You must use a Volte compatible phone with Fizz to and also activate Volte function on your phone activated in order to work.

    Please dial #TEST (#8378) on your mobile phone from the locations where you usually make calls and listen to the voicemail.

    If you hear confirmation that your call was made over the LTE network, you’re all set.

    If you hear a different message or the call doesn’t go through, your call couldn’t use VoLTE.

    You can consult our FAQ too for more details:https://fizz.ca/en/faq/why-volte-important#3
    If you need further assistance, please contact us by chat:https://fizz.ca/en/support

    Thank you for your kind understanding.

    Have a nice day!

    -Simona, Community Moderator.

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