Stuck port

Fabfizz
Fabfizz Posts: 2 ✭
edited October 5 in Welcome and join
Hi,
Hopefully I can find some help here; I've tried finding answers and resolution through the chat, but it's been unsuccessful. I haven’t been able to receive phone calls since I got my number transferred to Fizz. Also, many people cant receive my texts messages, and I cant receive theirs. As I mentioned I contacted support via chat and numerous tickets were raised, but still no resolution. This has been over a month.

I have done some research online and found people who had the exact same problem as me. They can make phone calls but cant receive any and apparently its a stuck port. The port request expired before it could get transferred completely.

Can anyone help with this?
I am beyond desperate here….

Thank you!

Best Answer

  • Whizz
    Whizz Posts: 26,305 admin
    Answer ✓

    Hello @Fabfizz

    We are sorry for the uncomfortable situation you are going through.

    I verified your account and I can see that a new ticket was escalated to our technical team. Our technical team will make further investigations and provide a resolution as soon as possible.

    Please keep an eye on your email for any future updates.

    We apologize for the delay and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

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