Chat is stuck saying it will transfer me to a human agent.

pbodonnell
pbodonnell Posts: 1 ✭
edited October 4 in My Mobile
Are there even humans who provide tech support at Fizz? How can I get help when the Chatbot is not helping me with the problem I'm having?

Best Answer

  • Whizz
    Whizz Posts: 26,304 admin
    Answer ✓

    Hello pbodonnell,

    Thank you for letting us know about this.

    I verified your account and I can see that you managed to get in contact with one of our agents in the meantime. If you encounter similar issues again, you can ask the chatbot to transfer you to an agent.

    Also, I want to inform you that the situation encountered was resolved and your transfer was completed.

    We appreciate your understanding in this situation.

    Have a good one!

    -Vlad, Community Moderator

This discussion has been closed.

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