unable to reach an agent to order an eSIM

littlejar
littlejar Posts: 2 ✭
edited October 3 in My Mobile
I've been waiting since noon (2OCT2025) to get an agent to verify my info in order to order an eSIM. The chat remains open and there's no way to close it and re-attempt the process.

Answers

  • Whizz
    Whizz Posts: 26,303 admin

    Hello @littlejar ,

    I am sorry to hear that.
    Please try to get in contact with our support by clicking on the chat bubble from this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You will have to provide the email address and inform my colleagues you need a sim change and was asked to validate the identity and they will assist you.

    Thank you for understanding!
    Have a good one,
    Alexandra, Community Moderator

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