Proceed to payment page won't load

samiilee13
samiilee13 Posts: 2 ✭
in My Mobile
My plan is currently suspended and I need to make a payment. I continuously try to access the proceed to payment page, only to be met with a page that won't load. I've tried clearing my cookies/cache, private/incognito browsing, different search sites/browsers, and on my phone and computer. I need to pay my bill as I need to be available for my kids

Answers

  • Linkin
    Linkin Posts: 307 ✭✭

    Contact Fizz support they should help you out

  • Whizz
    Whizz Posts: 26,303 admin

    Hello samiilee13 ,

    Sorry to hear about the issue.

    I verified your account and it appears that our team managed to help you trigger the payment, as your plan was reactivated.

    We apologize for any inconvenience caused.

    Please be sure that you restart your phone and test the line following the details found here : https://fizz.ca/en/faq/how-test-my-fizz-line

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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