The badge "Next up, the 1 year badge." not completing

Bibiboom
Bibiboom Posts: 8 ✭
edited September 25 in Your Fizz Account
Hello Fizz community :)

According to my emails, I've been a fizz member since august 2024, and yet my 1 year badge is not completing.
Also, my 6 months badge has been "Earned on 2025/08/19" which doesn't make sens to me.

Anyone has an explanation ?

Thank you in advance :)

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,847 ✭✭

    Hi contact support and unlock it

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,175 ✭✭

    Contact support, they will unlock it.
    https://fizz.ca/en/support

  • Mike RZMAX
    Mike RZMAX Posts: 6,598 ✭✭

    Contact support
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,282 admin

    Hello @Bibiboom ,

    Sorry to hear about the issue!

    have taken the necessary action of escalating the situation to our technical team for further investigations.
    We will contact you back via e-mail in the shortest time possible once we receive their feedback.
    Apologies for the inconvenience caused.
    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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