Need Help with Refund for Unused International Add-On

Nina14th
Nina14th Posts: 2 ✭✭
edited September 14 in Your Fizz Account
Hi, I purchased an international calling add-on on August 31st but realized the next day it was for the wrong country. I haven’t used it at all. Can I get a refund?

Best Answer

  • Whizz
    Whizz Posts: 26,301 admin
    Answer ✓

    Hello Nina14th 

    Thank you for letting us know about this.

    I want to inform you that the add-on was deactivated and the transaction refunded. You can see this in your Fizz account under My settings > Transaction history. You will receive the amount in your bank account in a few business days depending on your bank.

    If you have any questions or encounter issues in the future, please contact us directly from the support page. You can do that here:  https://fizz.ca/en/support


    Have a good one!

    -Vlad, Community Moderator

Answers

This discussion has been closed.

Categories