Mobile data usage page showing wrong amount left? (i.e. wrong units MB vs GB)

Timbit01
Timbit01 Posts: 2 ✭
edited September 13 in My Mobile
Is this a common issue that others encounter? I've only been using the service for a week and had a mini panic-attack when I saw the mobile data usage page said only "0.83 MB left". But elsewhere on the website it says "846 MB left" which seems to be the correct amount left.

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 6,308 ✭✭

    @Timbit01 said:
    Is this a common issue that others encounter? I've only been using the service for a week and had a mini panic-attack when I saw the mobile data usage page said only "0.83 MB left". But elsewhere on the website it says "846 MB left" which seems to be the correct amount left.

    Contact support
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,108 admin

    Hello Timbit01,

    I'm sorry to hear about this.

    I’ve checked your account, and I can confirm that the correct amount is displayed under your Data in My Plans. You can also review your daily usage by navigating to My Plans > Usage, where you'll see how much data you've used each day since the beginning of your cycle. For more detailed information, please visit : https://fizz.ca/en/faq/how-do-i-view-my-usage

    Additionally, you can check your data usage directly from your device:

    For iOS: Go to Settings > Cellular > Cellular Data Usage.
    For Android: Go to Settings > Network & Internet > Data Usage.
    Please follow these steps on your device to review your data usage.

    If you notice any discrepancies or need further assistance, feel free to contact our support team: https://fizz.ca/en/support

    Thank you for your understanding. 
    Have a good one! 
    Alexandra, Community Moderator

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