Internet down

john2000
john2000 Posts: 11 ✭✭
edited September 12 in Internet

My internet is down, I live in Pointe Claire

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 6,306 ✭✭

    @john2000 said:
    My internet is down, I live in Pointe Claire

    Unplug it for a few minutes and plug it back in.

    If the problem persists, contact support to have your signal checked.

  • Whizz
    Whizz Posts: 26,106 admin

    Hello @john2000 ,

    I am sorry to hear that.

    I have verified and our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. 
    Our technicians are aware of the issue and are working to resolve it as swiftly as possible. While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:
    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service. 
    You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience. 
    For any additional questions, feel free to contact us through support: https://fizz.ca/en/support

    Thank you for understanding!
    Have a good one,
    Alexandra, Community Moderator

This discussion has been closed.

Categories