change plan timeline?

bjlockie
bjlockie Posts: 78 ✭✭
edited September 13 in My Mobile

If I change my plan it doesn't take effect until the next billing cycle but do I get the price at the time I submit the change or the price at the start of the next bill?

Best Answers

  • Mike RZMAX
    Mike RZMAX Posts: 6,308 ✭✭
    Answer ✓

    @bjlockie said:
    If I change my plan it doesn't take effect until the next billing cycle but do I get the price at the time I submit the change or the price at the start of the next bill?

    The price at the time I submit the change

  • TMB
    TMB Posts: 10 ✭✭
    Answer ✓
    yes, price is fixed at the time of change, just plan change delayed to next billing cycle
  • Whizz
    Whizz Posts: 26,108 admin
    Answer ✓

    Hello @bjlockie,

    Thank you for letting us know about this.

    I want to inform you that you can submit a new plan change request in case the price changes again after the first request. However, you will have to submit these changes before the freeze period starts. This period starts 72 hours before the end of your payment cycle.

    During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like.

    You can find more information on this topic here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Drizzt
    Drizzt Posts: 257 ✭✭

    Yes, you’ll get the Price you’ll see when you submit the change!

  • bjlockie
    bjlockie Posts: 78 ✭✭
    edited September 12

    If the current price goes lower after I submit a change, can I submit another change?

This discussion has been closed.

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