Why I don't have option install Esim?

magicalex
magicalex Posts: 15 ✭✭
edited September 12 in My Mobile

no option : Manage my plan > Install my eSIM?
Thanks

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,640 ✭✭

    Hi try with private mode of your browser. Your phone support this ?

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 419 ✭✭

    I believe, you get this menu option only for an esim activation with a new plan. If you don't have it, check for an esim QR code in your email or possibly in your notification area. This also includes a server and activation code for manual installation.
    Unfortunately, we don't know your situation, whether you ordered an esim as a replacement on an existing plan or for a new plan, with or without number transfer.

  • bjlockie
    bjlockie Posts: 78 ✭✭

    What phone do you have?

  • Whizz
    Whizz Posts: 26,108 admin

    Hello magicalex,
    I have verified your account and I see that you can change your plan to an eSIM by going into My plans>Manage my plan>Change my sim.
    After that you will have the option "Order and activate an eSIM".
    To activate an eSIM, you’ll need Internet access, and an eligible phone.
    Once your request is submitted, you’ll have 30 minutes to install your eSIM.
    Here is an FAQ about it https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan
    If you have any other questions you can contact us at https://fizz.ca/en/support
    Have a great day.
    -Mihai, Community Moderator 

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