cancellation

Jalwyz
Jalwyz Posts: 2 ✭✭
edited September 12 in Your Fizz Account

How do I get a refund and cancel my subscription? I paid for data and never got any. Ticket #360272 has been in effect for over 8 days. That is 8 days without data.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,607 ✭✭

    Hi, use support for this: https://fizz.ca/en/support

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 403 ✭✭
    edited September 10

    If your plan has not been active for more than 15 days and you haven't used more than half of your included data, you can just go

    https://zone.fizz.ca/dce/customer-ui-prod/account/plan

    Manage my plan -> Unsubscribe.

    Fizz should apply a refund automatically.

    See section 4 here: https://fizz.ca/en/faq/unsubscribe

  • Whizz
    Whizz Posts: 26,070 admin

    Hello Jalwyz,
    I apologize for the situation encountered. 
    We have updated our technical team about this to offer us an update yesterday when you contacted us.
    We will notify you via email once we have any updates from them.
    If you want to unsubscribe from your plan you need to go into your account under My plans>Manage my plan>Unsubscribe.
    Here is an FAQ if you need https://fizz.ca/en/faq/unsubscribe
    As for the refund you are no longer in the 15 day trail period , please contact us privately and we can discuss this directly.
    We count on your kind understanding and cooperation.
    Have a nice day.
    -Mihai, Community Moderator

This discussion has been closed.

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