Mobile plan $ difference issue

r_c
r_c Posts: 4 ✭
edited 3:54PM in Welcome and join
Hello! I’ve ordered the SIM card in last week, may be the last day of promotions?? And just try activate the SIM card today but only seeing all original prices now. The agent told me to keep going & will see the promo $ at the end, but the answer is no! Only original $ at the end of payment page and I’ve to wait forever again in chat room ZzzzZzzzzz
Anyone know how’s the promotion work? I thought it’s locked when I paid the SIM & also input the referral code already!

Thanks for answering!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,996 ✭✭

    The promo ended yesterday this is the reason why you see the normal price
    You need to clarify with the support or a @Whizz can say something more

  • r_c
    r_c Posts: 4 ✭
    I thought I can have the promo fee once ordered the SIM card …… agent said will help to apply discount later so I’m waiting
  • Whizz
    Whizz Posts: 26,026 admin

    Hello @r_c,

    Thanks for contacting us.

    Verifying your account, the discount is already applied on your mobile plan.

    Please check it too under My plans, Mobile.

    You can consult our FAQ too:https:https://fizz.ca/en/faq/how-does-phone-discount-plan-work

    We appreciate your cooperation.

    Have a great day!

    -Simona, Community Moderator

This discussion has been closed.

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