Why is my data not working..and yet it says I have already used 1GB?

Rayana
Rayana Posts: 2 ✭✭
edited September 10 in My Mobile
Signed up. Received my phone. Put in eSIM. Set up new phone..transfered from old phone. Phone is working but no data yet being dinged for used data. What is going on? How can this be rectified asap?

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  • G225 code IRSGE
    G225 code IRSGE Posts: 7,872 ✭✭

    Hi reboot phone. What is model of phone?

    @whizz

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 461 ✭✭

    Are you saying data is not working or data usage is not being counted? Data counting with Fizz is somewhat delayed especially when you look at the daily usage counter. It usually takes to the next morning until I see the full data usage from the previous day.

  • Whizz
    Whizz Posts: 26,304 admin

    Hello Rayana,

    Sorry to hear about the issue.

    Please try to reset your phone`s network settings.


    Open Settings: Tap the Settings app icon on your iPhone's Home screen.
    Go to General: Scroll down and tap on General.
    Select Transfer or Reset iPhone: Scroll to the bottom of the General menu and tap on Transfer or Reset iPhone.
    Tap Reset: Tap on the Reset option.
    Choose Reset Network Settings: Select Reset Network Settings from the list of options.
    Confirm the Reset: You may be prompted to enter your passcode and then tap Reset Network Settings again to confirm.

    After the reset - you will need to restart your phone

    More details can be found here also : https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

    If the issue persists, please reach our colleagues on chat for further investigations.

    Have a good one,
    Raul, Community Moderator

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