Apparently poor internet service is common in this forum

CurriedGoat
CurriedGoat Posts: 15 ✭✭
edited September 8 in Internet

So I took the bait, and upgraded my internet despite poor and frankly unacceptable internet service. And still, instead of my internet dropping six or seven times a day, now it drops two or three times a day which frankly, is still unacceptable. I'm wondering what service improvements are in store for internet by this service provider? I hope there are concrete plans, otherwise I am forced to consider other options.

Fizz, do you have anything in the works to address this, or is this the standard service that we are to expect moving forward? Literally every question/complaint (or at least 90% of them) regarding internet is stating the same thing, that internet service is poor, and intermittent, and unpredictable. Why is thia? What's going on?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,991 ✭✭

    This is a support forum therefore you will find users reporting problems
    Till now I don’t have any issue either my internet but I am using my own router

  • Whizz
    Whizz Posts: 26,017 admin

    Hello @CurriedGoat ,

    I am sorry for your situation.

    Verifying your modem signals in our tools, some of them are not within the limits and this can cause your disconnection issues.

    Based on that we have to set a service call with a technician to come to your address and fix it.

    I kindly invite you to contact us by chat in order to provide us the necessary details to be able to set it: https://fizz.ca/en/support

    Please consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    Thank you for your cooperation.

    Have a great day!

    -Simona, Community Moderator

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