My internet modem is not working

Umwami
Umwami Posts: 2 ✭
edited September 6 in Internet
Hello, I have been with FIZZ since 2021, it has been working well since, but since yesterday, out of the blue, the modem stopped working. only power button is lit in green color, and the WPS button is lighting orange color, i tried deconnecting and reconnecting, not change. I need help

Best Answer

  • Whizz
    Whizz Posts: 26,017 admin
    Answer ✓

    Hello @Umwami,

    Thank you for letting us know about this.

    I investigated your account and I noticed that you don't have any plan associated. This means that you most likely have the internet plan under a different account.

    In order to assist you properly, please contact us on our live chat directly from the support page. You can do that here: https://fizz.ca/en/support
    
    Have a good one!
    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,991 ✭✭
    edited September 6

    Hi @Umwami
    double-check the coaxial cable.

    If the modem never turns on the other lights, try resetting it to factory settings.

    Using a small, sharp object, press and hold the modem’s reset button for 10 seconds.
    CODA-4680 model: the reset button is located on the back of the Wi-Fi modem.

    If nothing helps, please contact support https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,528 ✭✭

    @Umwami said:
    Hello, I have been with FIZZ since 2021, it has been working well since, but since yesterday, out of the blue, the modem stopped working. only power button is lit in green color, and the WPS button is lighting orange color, i tried deconnecting and reconnecting, not change. I need help

    Hi contact support for this.
    https://fizz.ca/en/support

This discussion has been closed.

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