Can't receive calls & no data..?

whos_mich47
whos_mich47 Posts: 2 ✭
edited September 7 in My Mobile
I recently came to Canada, and have obtained a new number from Fizz yesterday. I purchased the $19.50/month 70GB plan and it was activated a few hours ago. I was able to receive text messages for OTPs successfully. But, when I logged in, it said that there is no data available and I need to purchase an add-on for me to have data. I also tested whether my friend is able to call my new number but my phone didn't ring at all. I tried every method people have suggested in other discussions, such as restarting my phone, restarting my network settings, ensuring VoLTE, etc but to no avail. The carrier is listed as Fizz on my phone with the phone number I picked. My phone is an iPhone 16 Plus fyi

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,991 ✭✭

    Did you update the carrier settings?

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 365 ✭✭

    If you don't see your data listed on Fizz website, I guess, it is a question for https://zone.fizz.ca/dce/customer-ui-prod/account/contact-us

    To update carrier settings on iPhone, go to Settings->General->About. If there is any update to install, a popup will appear.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,528 ✭✭
    edited September 6

    Hi have you sim or eSIM ?

    Your plan is active?

  • BradDoell
    BradDoell Posts: 360 ✭✭
    edited September 6

    Good morning @whos_mich47
    Sorry for your troubles.
    I am wondering if your iPhone is incompatible with the Fizz network because it was not manufactured for the Canadian market?
    The Fizz FAQ lists your iPhone as compatible when purchased from Fizz (this is not necessarily the case as I and many others use iPhones not purchased from Fizz, but all of mine were purchased in Canada.)
    To answer your question, you will have to have a chat with Fizz support. Be patient, it can be quite the wait time. I waited over an hour the other day.
    I hope this helps.
    Cheers,
    Brad

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 365 ✭✭

    iPhones are not subject to the "where was it purchased" game. While there are different models, all you have to worry about is whether they support all the frequency bands that you need. I've had European as well as Canada iPhone models over the years, depending on what model supported the most LTE & 5G bands. IMS services, VoLTE, VoWiFi, never were an issue, neither in Canada nor on European networks, regardless of the model I was using at any given time.

  • Whizz
    Whizz Posts: 26,017 admin

    Hello @whos_mich47 ,

    Thanks for your message.
    Verifying your account, a ticket was escalated related to your issue.
    The technical team is investigating this situation in order to provide you a resolution.
    Once an answer is provided, you will be informed by email.
    You can follow the progress under My settings, My tickets too.
    We appreciate your cooperation.
    Have a nice day!
    -Simona, Community Moderator

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