ethernet down after plan change, what to do ?

BoomerTheOld
BoomerTheOld Posts: 3 ✭✭
edited September 4 in Internet

Hi,

I changed my plan from 100mbs to 400mbs and since the change, which is today, the fizz modem can't connect to the fizz servers. I checked the cables to see if everything was pluged properly, i resetted the modem to factory settings, my plan is fully active and fizz service are fully operationnal.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 13,069 ✭✭

    Hi @BoomerTheOld
    Try to turn off the modem for couples of minutes, if nothing works contact the support https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,640 ✭✭

    Hi disconnect modem and reconnect. If problem again contact support.

  • BoomerTheOld
    BoomerTheOld Posts: 3 ✭✭

    Done that, and i've been waiting for 20 mins since the virtual tech told me he'll get some.

  • elena code xzi4t
    elena code xzi4t Posts: 13,069 ✭✭

    @BoomerTheOld
    Probably a @Whizz can try to provision the modem again

  • Whizz
    Whizz Posts: 26,108 admin

    Hello BoomerTheOld,

    I'm sorry to hear that you're experiencing issues.

    Following my verification your modem is offline. Could you please make sure that the cables don’t show any sign of damage? Also, please restart your modem by unplugging its power cable, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender. Make sure that the coaxial cable is tightly screwed in at both ends.
    You can even test another electrical and coaxial outlet. You can see more details here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists and you need further assistance, please don't hesitate to contact our live support agents. We're here to help! 
    You can contact us by clicking on this link: https://fizz.ca/en/support

    Thank you and have a good day! 
    Alexandra, Community Moderator

This discussion has been closed.

Categories