Porting issue

kpenumerthy
kpenumerthy Posts: 2 ✭
edited September 4 in My Mobile
I've joined fizz today, created an account, picked a plan, and chose to port my number over. I've gone through the entire process except for installing my eSim because I'm waiting for my number to be ported over.

However, it's been about 3 hours since, and I have not received anything from my current provider about confirming that I want my number ported, and my fizz account says that my activation is pending.

From my understanding, this process should take 2 hours. Am I missing a step?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 13,065 ✭✭

    Hi @kpenumerthy
    Yes the porting should takes minutes at most 2 hours, contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,098 admin

    Hello kpenumerthy,

    I have successfully verified your account. To proceed with the transfer, please install and enable the eSIM on your device. Once you have installed the eSIM, if you do not receive the text message, kindly log into your account, navigate to My Plans > Manage Plan > Install eSIM, and click on Start Transfer.

    You will then receive a message asking you to confirm the transfer. Please reply with YES to confirm. After that, just wait for our notification — we will inform you when your number and plan are ready to use. For more details about this process, you can visit here: https://fizz.ca/en/faq/install-and-activate-esim

    If you need any further assistance, feel free to contact our live agents here: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good one, 
    Alexandra, Community Moderator

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