i raised port in request

haircutheady
haircutheady Posts: 4 ✭
edited September 4 in Welcome and join
i raised port in request but received technical difficulties mail from fizz. My fizz sim is working with number i tried to port in with but online it’s showing pending. I tried to raise a request with your support and my ticket is 358991. I am trying to reach out to agent again but you chat is stuck at old conversation itself. Can you let me know is there any action from my side

Answers

  • Shmutz
    Shmutz Posts: 312 ✭✭

    You should be able to reach an agent by using the same chat window.

  • Whizz
    Whizz Posts: 26,063 admin

    Hello haircutheady ,

    Sorry to hear about the issue.

    The account from which you are writing the message is not validated, so I can`t confirm if there`s an issue with the transfer process or not.

    Please reach our customer service again on chat : https://fizz.ca/en/support for further investigations on this matter, as usually you can`t transfer a number on an account that has not been validated yet ( this issue might be for another account to which we don`t know the details ).

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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