I didn't receive my sim card

dianesighomnou
dianesighomnou Posts: 2 ✭
edited September 4 in My Mobile
Hello! I am still waiting for my card. It's been 3 weeks that I placed the order

Answers

  • Shmutz
    Shmutz Posts: 359 ✭✭

    You can contact support via online chat in your account

  • elena code xzi4t
    elena code xzi4t Posts: 13,158 ✭✭

    Hi @dianesighomnou
    You need to be in contact with the support to see if they will send you another one or ask to buy a new one and refund after the activation https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,304 admin

    Hello dianesighomnou ,

    Sorry to hear about the issue.

    I verified your account and it appears that the Sim card is delivered.
    If you did not receive it , please reach our customer service on chat : https://fizz.ca/en/support for further investigations.

    Have a good one,
    Raul, Community Moderator

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