Is anyone else in GTA facing issues with their new fizz number?
I was assigned a number with area 942 and it’s been A REAL CHORE getting it recognised across services (for verification codes, for letting me call through their hotline, for even just updating my profile info with the new number), I am beyond frustrated and I’m questioning if Fizz sold me a lemon? What is the grace period for Fizz to let me maintain my quebec number while all these other services get their act together and config their systems to recognise 942 xxx xxxx as a legit number?? At the moment I’m paying for 2 plans just to make sure I can still access my accounts, clearly Fizz isn’t going to compensate me for all the time I spent on support chat and support lines, I want to know if I’m alone
Examples of services which are struggling to recognise 942:
Uber
Interac
Wealthsimple
A bunch of others also had the same problem but were able to add the number into my profile after I explained the situation
Answers
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Hello, it's not Fizz's fault if the companies don't adapt quickly to the new regional code.This code is relatively new. April 26, 2025.
If you don’t pay before your next billing cycle, your service is cut off immediately.
However, your phone number is held for 60 days after your plan expires. If you don’t reactivate within that window, the number may be reassigned to someone else.
For additional help on grace periods and to confirm everything, check with support.
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Do either of you have a 942 number? No? Then you’re not quite who I’m looking to hear from although I appreciate the attempts!
Alternatively, cite an actual case where someone picked up a 942 number and has had 0 similar issues, that will at least help me tell these other companies that they need to whitelist my number specifically and it’s not 942 that’s the problem. At the moment I have Fizz telling me “it’s not our problem” and the companies saying “make sure your subscriber network is working”. The 3-way pointing spiderman meme is funny on the internet but not funny when a lived experience
I already reached out to Fizz support to explain the situation (they could not help) and before all this started, trust me, my first attempt was to try porting my 438 number over. The port-over attempt brought me to a page stating that I can’t do it because Quebec and Ontario are 2 different subscription areas.
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@hangry I can certainly understand how the situation can be frustrating but the stated opinion from other members is correct. Since April 26, 2025, the 942 is a valid area code to use for Toronto. Fizz is therefore well within their rights to use it and 942 area code numbers ARE legit numbers. If other companies are not recognizing 942 numbers as valid, it is their issue and you'd have to direct your frustration at them. As long as you receive incoming texts and phone calls from all other carriers under your 942 number, Fizz has done its job.
As for porting your 438 number to an Ontario Fizz plan with an Ontario billing address, previous posts in this forum seem to indicate that it was possible. Fizz' own statement is that any number from the Fizz subscription area should work. I advise you to talk to support again and insist they open a ticket for this issue. So, that you actually see the ticket in your account. People working the tickets appear to have some more leeway to come up with solutions than the first level support that you chat with.
However, keep in mind, that Fizz may also have changed the policy when it comes to number porting. As this practice of using an out-of-province area code somewhat undermines Fizz' price plan structure. As people with Québec-only coverage could now call you for free permanently even though you are in Ontario.
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Thank you again for the gift of many words
Let me return the giftI came to this user forum to ask if there were any other users with a 942 number who are facing similar issues and this may help me to guide the front line support of companies who do not recognise 942 to understand they need to escalate the issue to their tech support… and yes my network provider is working and no I will not turn my phone off and on again just to satisfy their checklist, would they please get to work
I didn’t come here to ask other users to act as if they are Fizz support. I came here to ask about their personal experience. Where in your post have you said a word about your experience as a user? Do you have a 942 number? No? Then, once again, you are not the target audience for this question
Even if keeping 438 as port-over were an option, which I assure you I have tried, and according to recent experience in August it is not, I would not want to keep the 438 number because it is auto-blocked by certain hotlines in Ontario, including hotlines for key services. I faced this problem when I tried to contact DriveTest (or maybe it was ServiceOntario - I called both at around the same time) to make a booking/ ask some questions and the hotline automatically rejected my 438 number, but I was able to dial through on the 942 number. So, until 942 is recognised, I now have to live on 2 lines to get by in this city.
I will not be responding to any more posts unless they are from the Fizz team or from a user who actually has a 942 number… or perhaps someone who wants to sponsor my dual bill from Fizz (long shot)
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I came to this user forum to ask if there were any other users with a 942 number who are facing similar issues
Well, you certainly didn't make it sound like that in your initial post. That was all about, did Fizz assign a lemon, grace period for Fizz to maintain 2nd number, or Fizz not compensating for all the trouble
I didn’t come here to ask other users to act as if they are Fizz support.
Well, we are trying to help, you know?
I came here to ask about their personal experience.
I wonder, if you should ask your question on a more neutral platform then, reddit or whatever, where you would reach an audience being assigned 942 area code numbers from any carrier rather than just Fizz.
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