why don't you offer help with service?

tangofiend
tangofiend Posts: 2 ✭
edited August 20 in Welcome and join
I don't want the bullshit offers of unlimited data. What I want is a service I can trust and that actually supplies what it promises. You failed. I lost incoming calls for at least a week and not once did anyone at Fizz give a damn. I was promised that I would be contacted within 48 hours regarding my complaint, that didn't happen. When I signed up my original option of a small Gb of data at about $25 suddenly disappeared.
This is a sad commentary on your company values. Your behavior is more suitable to the Nigerian scammers than a Quebec company.
I expect more.
tangofiend

Answers

  • Shmutz
    Shmutz Posts: 298 ✭✭

    This is a user forum and definitely the wrong topic.
    You can contact support via chat and the website explains how to file a complaint if you have an issue with the service.

  • Whizz
    Whizz Posts: 25,804 admin

    Hello tangofiend,  

    I am very sorry to hear about your experience.
    The call incident did affect a few customers; however, it was active for a few days—up to a maximum of 4 days—until we were able to fix the network update bugs we encountered.
    We are more than happy to discuss this further with you via live chat and work towards resolving any remaining concerns or address any complains you might have.

    Additionally, as per your Service Agreement, you are eligible for a refund for the days you were affected, if the unavalability impacted you for more than 48 hours. You can view the details of your agreement at My Plans > Manage Plan > Service Agreement. To calculate the refund amount, we will use the formula specified there.

    I would also like to mention that our offers are updated regularly on our website and may change without prior notice, this is mentioned at the bottom of our site, at legal notes. 
    Please contact our support and the agents will assist and address your concerns: https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    Alexandra, Community Moderator

This discussion has been closed.

Categories