Plan activation

BoomerTheOld
BoomerTheOld Posts: 2 ✭
edited August 18 in My Mobile
Got a new mobile plan set up and did the cellphone number transfer steps as asked and my plan is still pending after 24H. Is there any issues ?

Best Answer

  • Whizz
    Whizz Posts: 25,804 admin
    Answer ✓

    Hello BoomerTheOld,

    I am sorry to hear that. 
    I have verified your account and can confirm that there is only an order for a SIM activation, not for a transfer. Your plan is active, and you should be able to use your services as expected. I invite you to test your services by following the instructions here: https://fizz.ca/en/faq/how-test-my-fizz-line

    If you encounter any issues or need further assistance, please do not hesitate to contact our support agents here: https://fizz.ca/en/support

    Thank you for your understanding!
    Have a good one, 
    Alexandra, Community Moderator

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