Unable to receive incoming calls in Edmonton but able to call out, Error 2UC2

mbava16
mbava16 Posts: 2 ✭
edited August 16 in My Mobile
Just wondering if anyone else has had this issue with Fizz in Edmonton. I am unable to get any incoming calls, and people trying to call me get the 2UC2 network error, or just a busy sound. Waiting for customer support chat for over half an hour now. I have troubleshooted my phone. Wondering if its an error on Fizz's end?

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 333 ✭✭

    Apparently a general issue with Fizz receiving calls from other carriers. Seems to have started yesterday.

  • Alexsolo
    Alexsolo Posts: 874 ✭✭

    @mbava16 said:
    Just wondering if anyone else has had this issue with Fizz in Edmonton. I am unable to get any incoming calls, and people trying to call me get the 2UC2 network error, or just a busy sound. Waiting for customer support chat for over half an hour now. I have troubleshooted my phone. Wondering if its an error on Fizz's end?

    I would suggest contacting support: https://fizz.ca/en/support

    According to the site, their services are operational, although this information may not be up to date: https://fizz.ca/en/faq/status-services

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,334 ✭✭

    Hi test your phone if compatible Volte hère #8378

  • Mike RZMAX
    Mike RZMAX Posts: 5,942 ✭✭

    "Then, while at home for example, make a call by dialling #TEST (#8378) from your phone and listen to the voicemail.

    If you hear confirmation that your call was made over the LTE network, you’re all set.

    If you hear a different message or the call doesn’t go through, your call couldn’t use VoLTE."

    https://fizz.ca/en/faq/why-volte-important

  • gngnggnn1
    gngnggnn1 Posts: 3 ✭
    Same here in Victoria BC
  • Whizz
    Whizz Posts: 25,804 admin

    Hello mbava16,

    Sorry to hear about the issue.

    I verified your account and saw that a ticket was escalated by our colleagues.

    Please wait for updates on e-mail as you will be reached back as soon as our team solves the situation.
    You can track the ticket status in My settings - My tickets.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator 

This discussion has been closed.

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