Can't Recieve Calls

___
___ Posts: 5 ✭✭
edited August 16 in My Mobile

I am no longer able to recieve calls from other land line or cellular numbers. I can make calls to those numbers with no problems. I can make and recieve calls from other Fizz numbers just fine. My phone in VoLTE compatbile and I have tried recieving calls using Wifi calling and 4G calling. I am using android but with an iPhone I still cannot recieve calls using Fizz. I have unlimited minutes on my plan

Answers

  • CTGIANS
    CTGIANS Posts: 2 ✭✭

    I am having the same problem since morning today

  • Whizz
    Whizz Posts: 25,798 admin
    edited August 16

    Hello ___,

    I am sorry to hear that. 

    To help resolve the issue, kindly try the following steps:

    Restart your phone.
    Reset your network settings. You can find the instructions for this based on your phone model here: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    Test airplane mode by turning it on for about 30 seconds, then turning it off. Afterwards, ask a relative or friend to call you to check if you're able to receive calls.
    If you have a physical SIM card, please remove it and test it in another compatible phone to see if the issue persists.
    If after trying these steps the problem continues, please contact our support team so we can open a ticket and assist you further.

    We appreciate your patience and are happy to help. You can reach our support team here: https://fizz.ca/en/support

    Thank you once again, and we remain at your disposal. 
    Have a good day! 
    Alexandra, Community Moderator

This discussion has been closed.

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