My internet doesnot work

YanYan
YanYan Posts: 3 ✭✭
edited August 11 in Internet

Hello, My home internet does not work this afternoon. I restart the modern and every connection device, still the same.
Could you help me to fix it. Thanks.

Best Answer

  • Whizz
    Whizz Posts: 25,688 admin
    Answer ✓

    Hello YanYan,

    Thank you for letting us know about this.

    I want to inform you that our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. Our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.

    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!

    -Vlad, Community Moderator

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