So FIZZ does not work in Toronto if you have a plan in Montreal and Quebec only ?

Messedup
Messedup Posts: 2 ✭
in My Mobile
So I came to Toronto from Montreal and nothing works. No calls in or out. No data. No service. No customer service. I get a text from FIZZ telling me to go to a website when I have no way to get to the website because I have no internet. It is just stupid. The only customer service is a robot called Rob. It is a joke. On top of that they still don't have WIFI calling after 5 years of promising it. This company is going to fail. I am jumping this ship before it sinks. I suggest you take your phone number and do the same.

Answers

  • BradDoell
    BradDoell Posts: 347 ✭✭
    edited 2:25AM

    Hi @Messedup
    You are correct. Your plan is limited to your province, unless you have a Canada wide plan.
    Fizz keeps their costs low by saving money on expenses like 24/7/365 support.
    I saved over 80.00 a month by switching to them and for that kind of money, I am happy as I have never needed support of any kind.
    Looks like you would be happier at another provider that provides wifi calling and live person support via a voice call 24/7/365. Lots of people like to pay more for those features, but not all of us.
    I am not going anywhere :-)
    And since your plan is from Quebec, you have the ability to add money to your wallet - this feature is not available for all provinces. When you add funds to your wallet, you will be charged per call\text\data until your wallet is empty.

    https://fizz.ca/en/faq/how-do-i-add-funds-to-my-fizz-wallet

    If you can find wifi anywhere, login to your account to update to a Canada wide plan (does not become active until your next payment cycle though) or add funds to your wallet.
    Cheers,
    Brad

  • spaghetti
    spaghetti Posts: 170 ✭✭

    Do you have money in my Wallet?

    If you have Quebec plan only and you are outside Quebec, you must have money in My Wallet in order to make phone calls or surf the internet.

    It's pay per use, when you are outside Quebec.

  • spaghetti
    spaghetti Posts: 170 ✭✭

    You can also buy Travel Add-On for Canada:

    • $10 for 500mb
    • $4 for 60min

    The pay per use rate, I think it's about $0.25/min, $0.10/mb
    (It's not shown in the Travel Add-On anymore)

  • bjlockie
    bjlockie Posts: 13 ✭✭

    I think Fizz is the only company to offer Canada-wide or Provincial.
    I chose just Ontario because I don't leave the province but if I did I would have gotten Canada-wide.

    I sympathize with OP since there is no one to call but that is why it's cheap and they don't hide it.

Categories