Why is there no option for 2FA or multi factor authentication on Fizz?

Salvatore T.
Salvatore T. Posts: 6 ✭✭
in My Mobile

Why is there no option for 2FA or multi factor authentication on Fizz?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,667 ✭✭

    Hi @Salvatore T.

    This question is for support. Nowadays, this is a vital feature.

    @Whizz I believe that you should answer to this question

  • Salvatore T.
    Salvatore T. Posts: 6 ✭✭
    edited July 2024

    There was a discussion on this in 2020 but never got anymore news

  • jvh_NVPF2
    jvh_NVPF2 Posts: 1,775 ✭✭

    We should skip 2FA (or have it as a last resort option) and ask Fizz to implement MFA instead.

    There's no reason for us to still be using SMS 2FA when TOTP is much more secure in light of recent events.

  • elena code xzi4t
    elena code xzi4t Posts: 12,667 ✭✭
    edited July 2024
    https://forum.fizz.ca/en/discussion/comment/6880586#Comment_6880586

    2FA means having two methods of authentication; it doesn't mean that SMS has to be the second method. MFA means offering multiple options for the second authentication.

  • Salvatore T.
    Salvatore T. Posts: 6 ✭✭

    I believe TOTP with Google authenticator or the like would be great.

    @Whizz Why is this still not the norm for our security with Fizz?

  • Soma
    Soma Posts: 190 ✭✭

    I agree. Not having this is inexcusable is nowadays

  • Oli 64JKA
    Oli 64JKA Posts: 8,368 ✭✭

    I dont know why, but it would be a good idea to have it

  • jvh_NVPF2
    jvh_NVPF2 Posts: 1,775 ✭✭

    We haven't had an official announcement yet so I'm hoping they're working on it in the background.

  • BeakBird
    BeakBird Posts: 4,724 ✭✭

    With the recent incidents I would guess that something is being worked on to increase security.

  • Oli 64JKA
    Oli 64JKA Posts: 8,368 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6880883#Comment_6880883

    Yes hopefully they are

  • swatt
    swatt Posts: 5,502 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6880985#Comment_6880985

    Yes we hope.

  • johndkane
    johndkane Posts: 2 ✭
    Missing a second (multi) factor of authentication is preventing me from recommending Fizz to others. The risk of account compromise is simply too high. As soon as MFA is available, I’d gladly bring people to the service. I keep two numbers with different carriers, and the other has MFA, so I have more protecting there against account compromise and number hijacking. I'd also like to start using my Fizz number with important and trusted institutions like banks and health systems. The irony is both Fizz and Freedom Mobile are owned Videotron falling under the Quebecor umbrella and Freedom has a second factor of authentication so it should be manageable for them. My assumption is because Fizz is a totally automated service they are concerned about support calls from people locking themselves out of their accounts with TFA/MFA. My preference is security over convenience.
  • Mike RZMAX
    Mike RZMAX Posts: 5,720 ✭✭

    I would agree if Fizz implemented 2-factor authentication.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,167 ✭✭

    @Mike RZMAX said:
    I would agree if Fizz implemented 2-factor authentication.

    I'm agree!

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,272 ✭✭

    @Mike RZMAX said:
    I would agree if Fizz implemented 2-factor authentication.

    Very good suggestion

  • popfizz
    popfizz Posts: 691 ✭✭

    Maybe they can implement passkeys to replace passwords to provide greater security.

  • BeakBird
    BeakBird Posts: 4,724 ✭✭

    MFA is necessary nowadays. Hopefully Fizz will implement it.

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