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Answers
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@silviobristol said:
A technician came to my home yesterday morning to install the modem. However, the Fizz servers were down, and he was unable to complete the installation. He mentioned that someone from Fizz would contact me to finalize the process, but I haven’t received any calls so far. Can you help me?Contact support
https://fizz.ca/en/support0 -
Hi @silviobristol
This seems to be not correct- First doesn't call you
- It is the tech that must communicate the modem information to Fizz in order to associate the modem to your account
I @whizz should look on this, or you need to contact the support https://fizz.ca/en/support
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Hello @silviobristol ,
Verifying your Fizz account, your internet plan is active and the modem appears online, providing a proper speed and the modem signals are fine.
If you still encounter any issue please contact us by chat to assist you further:https://fizz.ca/en/support
Please consult our FAQ too:https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
Thank you for your kind understanding.
Have a great day.
-Simona, Fizz Team
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