I'm not able to apply a data perk on my mobile plan

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sguerrab
sguerrab Posts: 2 ✭
edited July 24 in Data Gifting
I run out of data and I found that i have many 10 GB perks that are waiting to be activated.
When I try to activate one of them, nothing happens. The perk doesn't get applied to my plan.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,532 ✭✭

    Hi @sguerrab Can you try to use the browser in private mode, without the VPN (if you have one)
    If this doesn't help open a ticket or contact the support https://fizz.ca/en/support

  • Shmutz
    Shmutz Posts: 260 ✭✭

    After you activate one give it a few minutes and refresh, I read another post where someone activated 2 by mistake because it seemed the first one didn't work at first.

  • Whizz
    Whizz Posts: 25,530 admin

    Hello @sguerrab,

    I am sorry for your situation.

    Please clear cache memory of your browser together with the cookies and try again apply your Perk.

    To apply it please access My Benefizz, My rewards, My perks.

    If the same error appears, please contact us by chat to assist you further. To chat with us:https://fizz.ca/en/support

    You can consult our FAQ too:https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

    Thank you for your kind understanding.

    Have a nice day!

    -Simona, Community Moderator.

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