Merging and separating the plans

Andrei_ref_R7VK1
Andrei_ref_R7VK1 Posts: 10,147 ✭✭
edited July 25 in Your Fizz Account

@Whizz could you please shed some light on progress of work on merging and separating the plans? It's been 5 years already since we heard from Fizz: "we are working on it..."

Other providers have these options for decades.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,147 ✭✭

    This is a continuation of the https://forum.fizz.ca/en/discussion/2662320/merging-accounts#latest

  • elena code xzi4t
    elena code xzi4t Posts: 12,772 ✭✭
    edited July 23

    Separate them should be straight forward if you don’t want to export part of the points
    However merging them after having had the possibility to use the referral credit is a bit unfair and it can also used to play the system, you can always give the user to manage your plan if you want

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,147 ✭✭
    edited July 23

    @elena code xzi4t said:
    Separate them should be straight forward if you don’t want to export part of the points
    However merging them after having had the possibility to use the referral credit is a bit unfair and it can also used to play the system, you can always give the user to manage your plan if you want

    I am not talking about the points/refferal bonuses here 😉. The main point it it should be transparent for users to separate and merge accounts/plans.

  • elena code xzi4t
    elena code xzi4t Posts: 12,772 ✭✭

    What I tried to say that I understand why it can be a sensible to implement and I try to explain why

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,147 ✭✭

    @elena code xzi4t said:
    What I tried to say that I understand why it can be a sensible to implement and I try to explain why

    Yes, I got it, but it shouldn't be a "valid reason" to not implement these basic things during more than 5 years.

  • elena code xzi4t
    elena code xzi4t Posts: 12,772 ✭✭

    Sorry if my reply to that post came across as annoying, I felt it was written as a provocation, and I felt the needs to share my point of view. I'm not here just to say “I agree” in order to get my 3 points, like in Monopoly when you pass “Go.”

    To conclude, Fizz is the one losing out by not allowing plan transfers between accounts. When my children want to become independent, they'll simply create a new account, switch the plan to another provider for a few hours, then move it back, and we'll get 2 × $25 at least since we cannot do in a different way. And Yes I agree that should be one of the important feature that after 5 years must be present.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,147 ✭✭

    @Whizz could you please provide an update?

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 699 ✭✭

    Good suggestion. We need an update.

  • Whizz
    Whizz Posts: 25,804 admin

    Hello @Andrei_ref_R7VK1 ,

    At this time, it is not possible to merge or separate plans within Fizz accounts. Should this functionality become available in the future, we will make sure to communicate the update publicly through our official channels.
    I invite you to consult our FAQ too for more details:https://fizz.ca/en/faq/it-possible-transfer-my-plan-another-account
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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