Reactivation of my phone plan

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kiho
kiho Posts: 1 ✭✭
edited July 17 in Your Fizz Account

Hi !

I reactivated my phone number after some issue with my payment method. Everything worked out and the payment went trough but my phone plan is still not reactivated. I know there is a delay of 2h but it’s been more than 24h as of one. I tried to contact the custmee service trough message but i’m not getting any answers other then the robot that do not understand my issue. Is there anything i can do other then just wait my confirmation email ? Thank you in advance everyone

Best Answer

  • Whizz
    Whizz Posts: 25,464 admin
    Answer ✓

    Hello @kiho,

    Thank you for letting us know about this.

    I verified your account, and I can see that the situation was already escalated to our technical team and your plan was activated in the meantime.

    You can restart your phone, and your services should be restored. If you still encounter issues, please contact us from the support page. You can do that here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,939 ✭✭

    Hi, send private message to @Whizz for this if the chat don't work.

  • elena code xzi4t
    elena code xzi4t Posts: 12,418 ✭✭

    Hi @kiho
    Yes on the guide they saying at most 2 hours, however, did you check if your plan is active from your account? https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    If you didn't receive the confirmation email it seems that your payment wasn't processed yet.

    Try to put the phone in airplane modem for t least 2 minutes to see if this will force the registration

    When you chat, you need to ask for an agent in order to bypass the robot, sometimes twice

This discussion has been closed.

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