so odd Fizz Perk, first activated Perk didnt work ,and I activate second one
right now , my account showed there is 10gb (PERK) is activated , but I can't use my data.
then I have to activated another Perk ,then it showed I have 20gb
and my phone can use data now.
but, my worry is if there is something wrong in my first Perk, when I used my second Perk ,then I will still no data... I very worried about this
what happened in my account ...why Fizz's perk is so odd?
Answers
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Did you try rebooting or toggling airplane mode after activating the first perk?
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@DanielHe said:
right now , my account showed there is 10gb (PERK) is activated , but I can't use my data.
then I have to activated another Perk ,then it showed I have 20gb
and my phone can use data now.
but, my worry is if there is something wrong in my first Perk, when I used my second Perk ,then I will still no data... I very worried about this
what happened in my account ...why Fizz's perk is so odd?Most probably there is a delay in the activation; usually, the perks are activated immediately.
However, you should contact the support to get the official answer https://fizz.ca/en/support
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Hello DanielHe ,
I am sorry for your situation.
Verifying your account you have the data from perks activated and ready to use it.
Please restart your phone, reset the network settings and make sure the mobile data is activated.
You can consult our FAQ related too:https://fizz.ca/en/faq/how-do-i-access-internet-my-phone
If the issue persists, please contact us by chat to assist you further:https://fizz.ca/en/support
We really appreciate your cooperation.
Have a nice day!
-Simona, Community Moderator
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