No internet after lightning storm and NO ONE IN ANSWERING ON CHAT
Looks like whole building was taken out. "Rob" said it would be transferring to an agent, and then nothing. No info how long I'll have to wait, nothing, and it has been more than 20 minutes now.
None of our modems have any lights, not even power ones, and normal troubleshooting like unplugging, replugging was done.
Considering my neighbours are in the same boat, something got fried somewhere and no one is answering the chat, so I can't even report the issue.
Best Answer
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Hello Iryna S.,
I am sorry for the long wait in the chat. We are facing a high number of contacts at the moment and it may take a bit more time until an agent will be there with you to help with your request.
Following my verifications I noticed that you managed to discuss the situation on our live chat with an agent and they scheduled you an appointment to fix the situation.
Thank you for your kind understanding and cooperation.
Have a wonderful day.
-Mihai, Community Moderator0
Answers
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Probably near your building there is a power outage that affect your internet, did you check the hydro Quebec site https://infopannes.solutions.hydroquebec.com/info-pannes/pannes/pannes-en-cours
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Maybe there's an issue in your region due to the current weather.
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HI @Iryna S.
Contact support to verify your signal
https://fizz.ca/en/support0 -
If no one is replying in chat, you can open a ticket yourself. In your account, go to Settings -> Obtaining satisfaction -> Step 2
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