Fizz internet down in montreal ndg area?

Options
nicks
nicks Posts: 2 ✭✭
edited July 12 in Internet

Lost connection about 30 minutes ago modem rebooted but still no internet using back up connection right now

Best Answer

  • Whizz
    Whizz Posts: 25,462 admin
    Answer ✓

    Hello nicks,
    Following my verifications I was able to see that your modem is online right now.
    Please try to unplug the power cable on your Wi-Fi modem. Wait ten (10) seconds.
    Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
    After that please try and reconnect your devices to the Wi-Fi network and test.
    Here is an FAQ with more details about it https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
    If the issue persists feel free to reach us at https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator

Answers

This discussion has been closed.