Pending reactivation

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rilke
rilke Posts: 1 ✭✭
edited July 11 in Internet

I've been waiting for two days for my cell phone to be reactivated, but it still says "pending," even though the email says I had to wait two hours for my plan to be reactivated. What's going on?

Best Answer

  • Whizz
    Whizz Posts: 25,530 admin
    Answer ✓

    Hello @rilke,

    Thank you for letting us know about this situation.

    I verified your account, and I can see that your plan was not reactivated yet. Normally, this should have been done in about two hours.

    However, it appears that a technical issue has affected the reactivation. Because of that, I escalated a ticket to our technical department. They will investigate the situation and provide more details via email as soon as possible.

    You can view the status of your ticket in your Fizz account under My settings > My tickets.

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

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