Why can't we change our mobile plan!? This is ridiculous
I m changing mobile provider. This is bullshit
Best Answer
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Hello David B. 83068,
Thank you for letting us know about this.
I verified your account and I can see that the option to change your plan is available. You can do this from your account under My plans > Manage plan > Change my plan.
Please keep in mind that any changes you make will be applied starting with the next payment cycle. You can find more information on this topic here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If the page is not loading properly, please try again using an incognito/private browser window.
Also, I noticed that your plan was recently suspended and reactivated. It is possible that this is what was stopping the change. While a plan is suspended, it cannot be modified.We appreciate your understanding in this situation.
Have a good one!
-Vlad, Community Moderator0
Answers
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Hi
You cannot change the plan the 6 days before your next billing cycle this is the rule https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan, this period is called Freezing period by Fizz0 -
Not sure what exactly you mean. You can switch your Fizz plan at any time except the four and a half days before your billing cycle ends. Which is not that unreasonable to ensure a streamlined process for paying your monthly plan without having to issue extra payments or refunds. Fizz is a no-frills operator after all.
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Fizz is a prepay system and there is a 108-hour freeze period.
Changes must be made before the frost period so that they take effect afterwards.
Read here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
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I've been with many other providers and I'd say Fizz is the easiest customizable with their plans. You can change the plan any time except within 5 days before the next billing starts
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