More than 12 hours and my Fizz eSim is still not activated

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Joseph J. #36898
Joseph J. #36898 Posts: 1 ✭✭
edited July 9 in My Mobile

hello , it has been more than 12 hours and my Fizz eSim is still not activated. Yesterday I started the transfer of my cell phone number from Videotron Business to Fizz, and I have been without phone line since. I contacted Videotron, and they said that they have not received a request from Fizz

Best Answer

  • Whizz
    Whizz Posts: 25,462 admin
    Answer ✓

    Hello Joseph J. #36898,

    Thank you for letting us know about this.

    I verified your account, and I can see that the transfer request was completed about an hour ago. Your mobile plan appears to be fully active now, so I recommend restarting your phone to make sure that your eSIM works properly.

    If you encounter any issues with your services, please contact us from the support page for the appropriate assistance. You can do that here: https://fizz.ca/en/support


    Have a good one!

    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭
    edited July 9

    If Vidéotron didn’t received the porting request you should be able to use the Vidéotron plan
    This is the faq https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do regarding this kind of problem from that page you can also click on the green bubble at the bottom right to chat with the support

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭
    edited July 9

    Also did you installed and activate the eSIM? https://fizz.ca/en/faq/install-and-activate-esim

    The process will be started only after this step

    From the guide
    Starting the transfer

    As soon as the order for your eSIM is submitted, the system will make a few automatic validations to check whether you installed it or not. If you did, the transfer of your number will start automatically. How can you make sure? Go in your Fizz account under My plans > Manage my plan > Install my eSIM. If the transfer of your number started, you won’t have anything to do. If you see a green button on the other hand, you must select it to start the transfer of your number.

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