Accidently selected E-sim. How to switch to Sim card?

Options
SavannahS
SavannahS Posts: 2 ✭
edited July 7 in My Mobile
Hello,

I purchased a new plan and selected an E-sim only to realize my phone doesn't have that. So went and purchased a physical sim. However, when I go to activate my code on the 'my plan' page it automatically goes to E-sim and I can't find where to switch the selection.

I looked up prvs FAQ and saw this :Go under My plans > Manage plan > Change SIM card to start but the Change SIM option does not appear on my page.

Any help?

Answers

  • Shmutz
    Shmutz Posts: 241 ✭✭

    I'd try to contact customer support as soon as possible, either via online chat in your account or Whatsapp.

  • elena code xzi4t
    elena code xzi4t Posts: 12,424 ✭✭
    edited July 7

    Hi
    If you didn’t port a number from an other provider you can repeat the activation
    Or you can contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,469 admin

    Hello SavannahS,

    I am sorry to hear that. 

     I have verified your account and can confirm that you have an active physical SIM associated with your mobile plan. If you experience any issues with the services or encounter similar situations with another account, please contact us through live chat to discuss the details. You can reach us here: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good one, 
    -Alexandra, Community Moderator

This discussion has been closed.

Categories