Phone on VoLTE list, but #TEST (#8378) failed

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Karine_Lemay
Karine_Lemay Posts: 2 ✭
edited July 9 in My Mobile
Hello,

I've purchased a Samsung S20 FE 5G (not from Fizz). It's on the VoLTE list, I have the sim card with the red lightning and the latest software is up to date on the phone. However, it fails the call test. (#TEST (#8378).

Is there something I'm missing ?

Thanks,

Karine.

Answers

  • Shmutz
    Shmutz Posts: 240 ✭✭

    Make sure Volte is enabled in SIM settings, then reboot. If that doesn't help check for updates.
    I recently learned that IMS service specific to your device could also cause issue registering properly to network and getting VoLTE, so make sure whatever IMS service you have isn't disabled or blocked on network.

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭
    edited July 7

    Hi
    It is your phone from the Canadian market? Check the model number
    navigate to the "About phone" section in your device's settings

    SM-G781B: International version.
    SM-G781U: US version.
    SM-G781U1: US unlocked version.
    SM-G781W: Canadian version.
    SM-G7810: China and Hong Kong version.
    SM-G781N: Korean version.

    You can also check with the support https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,935 ✭✭

    Very important Canadian or ISA models work.

  • FranS
    FranS Posts: 13 ✭✭

    @elena code xzi4t said:
    Hi
    It is your phone from the Canadian market? Check the model number
    navigate to the "About phone" section in your device's settings

    SM-G781B: International version.
    SM-G781U: US version.
    SM-G781U1: US unlocked version.
    SM-G781W: Canadian version.
    SM-G7810: China and Hong Kong version.
    SM-G781N: Korean version.

    You can also check with the support https://fizz.ca/en/support

    I have a SM-G781B and VoLTE works with all canadian providers but not Fizz.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,935 ✭✭

    Possible this model is for International and not for North America.

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭

    @FranS said:

    @elena code xzi4t said:
    Hi
    It is your phone from the Canadian market? Check the model number
    navigate to the "About phone" section in your device's settings

    SM-G781B: International version.
    SM-G781U: US version.
    SM-G781U1: US unlocked version.
    SM-G781W: Canadian version.
    SM-G7810: China and Hong Kong version.
    SM-G781N: Korean version.

    You can also check with the support https://fizz.ca/en/support

    I have a SM-G781B and VoLTE works with all canadian providers but not Fizz.

    Fizz guarantee the working of the phone that are on the list only if it is for Canadian market, and it doesn't block the other, however, the other model cannot have the right configuration to work with Fizz

  • Whizz
    Whizz Posts: 25,462 admin
    edited July 9

    Hello @Karine_Lemay

    I am sorry for your situation.
    If your phone did not passed the Volte test, it means it is not VoLTE-compatible at Fizz. Fizz can only guarantee the correct operation of the phones it markets.
    Please consult our FAQ for more details: https://fizz.ca/en/faq/compatible-devices
    Thank you for your kind understanding.
    Have a nice day.
    -Simona, Community Moderator



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