Fizz TV – Missing Channels and No Real Updates (Ticket #349010)

I subscribed to Fizz TV with the 25 base channels + 5 selected channels, but I’m only receiving 14 channels total. It’s been over a week and the issue is still unresolved.
• The missing channels haven’t been addressed at all.
• I’ve told support multiple times that I’ve tried all the steps in the FAQ (I’m very technical), yet I keep getting asked to repeat the same things.
• Support insists I’m not using my Fizz internet, which isn’t true — I’ve confirmed this, but they just repeat the same line.
• No meaningful status updates from the ticket for days.
• The first agent said the TV service was tied to the wrong address, even though my account shows the correct one. No update on whether that was fixed.
• It feels like the info I provide isn’t being trusted or passed along to the team that can actually fix this.
• I was excited to try Fizz TV, but this support experience has been a letdown.
• I understand Fizz support is chat-only and I’m fine with that — but being told repeatedly to wait, or that I’m doing something wrong when I’m not, is frustrating.

Is this the type of support we should always expect or is the process falling short here ?

If anyone has had similar issues or knows what finally got their situation resolved, I’d appreciate hearing how you got through it. Ticket number is #349010.